Complimentary Shipping on Orders Over $300
LaNina

Answers to your questions

Frequently Asked Questions

Orders & Payment

What payment methods do you accept?
We accept all major credit and debit cards through Square, our secure hosted checkout.
Is my payment information secure?
Yes. All transactions are processed by Square, which handles the full payment flow with bank-level encryption. LaNina never stores your card information.
Can I place an order over the phone?
Absolutely. Give us a call or reach out on WhatsApp via our contact page and we'll be happy to help.

Shipping

How much does shipping cost?
Standard shipping is a flat $15. Complimentary shipping is offered on all orders over $300.
When will my order arrive?
You will receive a confirmation email with tracking details as soon as your order ships. Delivery times depend on carrier and destination.
Do you ship internationally?
We currently ship within the United States. For international inquiries, please contact us — we are happy to arrange special shipments where possible.
Can I pick up my order in the boutique?
Yes. Our pieces are available for hand delivery at our Wheaton boutique. Please call ahead so we may have your order ready.

Returns & Exchanges

What is your return policy?
All sales are final. Exchanges are accepted within 2 days of purchase, with the original receipt, on unworn merchandise with all tags intact. Full details are on our Store Policy page.
How long do exchanges take to process?
Once we receive your item, please allow up to 14 days for review and processing.

Products & Sizing

Are your pieces authentic?
Every piece is hand-curated. We stand behind the quality and origin of every item we sell.
How do I choose the right size?
We are always happy to help. Reach out via phone, WhatsApp or email through our contact page and we'll guide you to the right size for the piece you love.
How should I care for my pieces?
Please refer to the care label inside each piece. We recommend professional cleaning for the best long-term wear.

Visiting the Boutique

Where is your store located?
11262 Georgia Avenue, Wheaton, MD 20902.
What are your store hours?
Monday through Friday, 10:30 AM – 6:30 PM.
Should I call before visiting?
Yes — please call ahead so we can have your pieces ready for you.

Still have questions?

Contact Us